Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK)

Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.

SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

Know their role, responsibilities and context in the ecosystemAre empowered to deliverAre held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.

Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.

Uitgever ‏ : ‎ ITGP
Publicatiedatum ‏ : ‎ 20 juli 2021
Editie ‏ : ‎ Second
Taal ‏ : ‎ Engels
Printlengte ‏ : ‎ 226 pagina’s
ISBN-10 ‏ : ‎ 1787783103
ISBN-13 ‏ : ‎ 978-1787783102
Gewicht van item ‏ : ‎ 598 g
Afmetingen ‏ : ‎ 21.01 x 1.22 x 29.69 cm